Dear Channel Partner,
Thank you for your continued patience and support of TE in servicing our mutual customers.
In our Americas region, our Mexican operations, all manufacturing sites continue to operate in full or limited to further essential product lines. Several sites remain subject to governmental restrictions that require approval to move to full operations. TE continues to work closely with all applicable government agencies in Mexico to obtain essential operations approvals to move all manufacturing to normalized operations. While the situation remains fluid, we anticipate approvals by end of June. Our U.S. and Canadian manufacturing and distribution centers continue to operate on normalized operations.
In our European, China and other Asia locations, all manufacturing and distribution centers have normalized operations and continue to focus on backlog reduction and stocking replenishment.
While ground and ocean transportation have normalized, air transportation continues to be impacted resulting in, among other things, significant increased costs. TE continues to focus on all alternate carrier options on deliveries to minimize disruption, however, we do expect delays will remain. TE is committed to providing, to the degree possible, up-to-date lead times and schedules via our ecommerce system.
TE is leveraging technology to remain connected while many of our employees are working from home, therefore we continue to be available to answer your calls, chats and emails, provide quotes, and to offer the technical support you’ve come to expect from TE. We are available 24x7 through our global network of consultants. In addition, TE.com is always available to respond to your product needs.
We remain committed to assist our partners through this event and appreciate your continued support of our mutual customers. Please liaise with your TE sales representatives or customer service staff to address any concerns regarding the impact on your orders or projects with TE.
Please cascade this message as appropriate within your organization. Should you have any questions regarding this update, contact your TE sales representative.
Regards,
Sean Miller
VP of Global Sales – Channel Business Unit
Lynn Holmgren
VP, Customer Journey Management